Frequently Asked Questions

OzTream is a premium IPTV (Internet Protocol Television) service that delivers live TV channels and video-on-demand content through your internet connection. Instead of traditional cable or satellite, our service streams content directly to your device via high-speed servers, giving you access to over 20,000 live channels and 80,000+ movies and series in HD and 4K quality.

OzTream works on virtually any device with an internet connection. Supported devices include Amazon Firestick and Fire TV, Android smartphones and tablets, Android TV boxes, Samsung and LG Smart TVs, Apple TV and iOS devices, MAG boxes, and Windows or Mac computers. We recommend using the IBO Player app for the best experience.

Your subscription is activated instantly after payment is confirmed. You will receive your login credentials via email within minutes. If you do not receive your details within 15 minutes, please check your spam folder or contact our WhatsApp support for immediate assistance.

We recommend IBO Player as the primary app for the best streaming experience. It is available on all major platforms including Firestick, Android, iOS, Smart TVs, and more. Our setup guide walks you through the complete installation process step by step.

For standard HD streaming, we recommend a minimum of 10 Mbps. For Full HD (1080p), 15 Mbps is recommended, and for 4K Ultra HD content, 25 Mbps or higher is ideal. A stable wired connection will always provide the best performance, though Wi-Fi works well for most users.

Yes, our service is fully compatible with VPN connections. Some users choose to use a VPN for added privacy. We recommend premium VPN services for the best streaming performance, as free VPNs may slow your connection speed.

Each subscription plan supports 1 device connection at a time. This means you can install the app on your device but only stream on one at any given moment. If you need simultaneous connections for multiple TVs, please contact us for device compatibility.

We accept various secure payment methods including credit and debit cards, cryptocurrency, and other electronic payment options. All transactions are processed through secure payment gateways to protect your financial information.

Yes, we offer a satisfaction guarantee. If you experience persistent technical issues that our support team cannot resolve within the first 24 hours of your subscription, you may request a refund. Please review our full refund policy page for complete details.

Yes, OzTream includes a full EPG (Electronic Program Guide) with all subscriptions. The EPG shows you current and upcoming programs across all channels, making it easy to find and plan your viewing. The guide updates automatically and is available through IBO Player.

Catch-up TV allows you to watch programs that aired in the past 7 days. If you missed a show or sporting event, you can go back and watch it on demand through the catch-up feature. This is available on supported channels and is included free with every plan.

Our customer support team is available 24/7 via WhatsApp for instant responses. You can also reach us through email at [email protected] or by filling out the contact form on our website. We typically respond to WhatsApp messages within minutes.